Lorenzo Bercasio

Specialist Adoption Architect

+6590272911 | contact@enzobercasio.com

About Me

Specialist Adoption Architect (SAA) at Red Hat APAC specialising in OpenShift Container Platform and Ansible Automation Platform.

Experience

Red Hat APAC

Specialist Adoption Architect 2025 - present
Technologies: Openshift Container Platform, Ansible Automation Platform

Red Hat is the world’s leading provider of enterprise open source solutions, including high performing Linux, cloud, container, and Kubernetes technologies.

Responsibilities

  • Assisting customers to get started with Red Hat OpenShift on public cloud, integrate with their enterprise IT and migrate existing workloads.
  • Develop and maintain trust relationship with customers and partners, rapidly understanding customer’s business, technical needs and required outcomes.
  • Advocate for innovation and early adoption of cloud technologies.
  • Deliver technical and practical led engagements, translate technology-based concepts into actual customer implementable solutions.
  • Engage with Red Hat internal teams, customers and partners to ensure positive cloud technology on boarding experience.
  • Continuously stay up to date on and as Red Hat and ecosystem technologies change.
Customer Success Architect, OpenShift Cloud Services 2021 - 2024
Technologies: ROSA, ARO, OpenShift

Responsibilities

  • Assisting customers to get started with Red Hat OpenShift on public cloud, integrate with their enterprise IT and migrate existing workloads.
  • Develop and maintain trust relationship with customers and partners, rapidly understanding customer’s business, technical needs and required outcomes.
  • Advocate for innovation and early adoption of cloud technologies.
  • Deliver technical and practical led engagements, translate technology-based concepts into actual customer implementable solutions.
  • Engage with Red Hat internal teams, customers and partners to ensure positive cloud technology on boarding experience.
  • Continuously stay up to date on and as Red Hat and ecosystem technologies change.

Languages

Filipino - Native

English - Professional

Skills

Openshift, Containers and Kubernetes
openshift container platformrosa, arocontainerskubernetes
Data Analysis & Analytics
sqlexcelpower bismartsheet
Programming, Scripting & Systems
gitasp.netpowershellgopythonshell

Education

University of Warwick - Warwick Business School

Coventry, United Kingdom
Masters in Business Administration
2025 - present

On-going, Part-time

Ateneo de Naga University

Philippines
Bachelor of Science Computer Science
2001 - 2006

Interests

  • AI
  • Opensource
  • Containers
  • System architecture
  • Operations Management

    • Lorenzo Bercasio

    Specialist Adoption Architect

    +6590272911 | contact@enzobercasio.com

    Experience (continued)

    PCCW Solutions

    Senior System Administrator 2020 - 2021
    Technologies: Oracle Siebel, OpenShift Container Platform

    PCCW Solutions is a leading IT services company in Hong Kong and Mainland China.

    Responsibilities

    • Maintain and support CRM System and its middleware, batch architecture and retail applications for StarHub.
    • Establish effective operational processes for micro-services implementation.
    • Maintain and upgrade 2 OpenShift Clusters (Production and Non-Production) and 3 Ansible Tower (Production, Non-Production and AWS).
    • Build, test, improve and maintain CI/CD Jenkins Pipelines for micro-services applications.
    • Implement automation and create Ansible playbooks.
    • Serve as GitLab Administrator, Siebel CRM Administrator and SME.

    Starhub Inc.

    Lead System Analyst 2012 - 2020
    Technologies: Oracle Siebel

    StarHub is a Singaporean telecommunications conglomerate and one of the major telcos operating in the country.

    Responsibilities

    • POC for Siebel Upgrade & Monitoring Replacement, Online Store Performance and Load Testing, OpenShift Implementation, Ansible Tower Set Up and Implementation, Ansible – CyberArk Vault Integration and Ansible – OpenShift implementation.
    • Define project scope & activity plans and coordinate with stakeholders on tasks, documentation, risks and issues.
    • Source for vendors, assess quotations to select vendor, prepare RFP and review contracts.
    • Monitor vendors’ deliverables and performances, and track invoicing & payment milestones.
    • Analyse data and perform tests, debugging, audits, disaster recovery and problem resolution.
    • Maintain and update technical documentation for software and systems.
    • Evaluate technology solutions and propose ideas to improve system operations.
    • Integrate and maintain IT systems, replace monitoring system for the CRM, including PoC, software procurement, design, test and implementation.
    • Test the system upgrade connection and install new applications in the implementation of the Siebel CRM upgrade.
    • Analyse data trends to identify threatening events/issues and create a capacity planning worksheet to consolidate metric data from different systems.
    • Conduct technical troubleshooting and debugging, assist with issues resolution and identify application design flaws to optimise SDLC.
    • Evaluate the application functions and design and make recommendations for change.

    Lorenzo Bercasio

    Specialist Adoption Architect

    +6590272911 | contact@enzobercasio.com

    Experience (continued)

    Emerio Globesoft Pte. Ltd.

    Siebel System Administrator 2010 - 2012
    Technologies: Oracle Siebel

    Emerio Globesoft Pte. Ltd. is a technology services and outsourcing company in Singapore.

    Responsibilities

    • Siebel Administrator for StarHub’s CRM System, provide system support & maintenance, respond to system-generated events, monitor servers & components, processes and performance.
    • Maintain CRM system and its middleware, batch architecture and retail applications.
    • Analyse trends to identify events/issues that threaten the performance and conduct timely resolution & documentation.
    • POC for CRM annual audits, generate user access matrix & list for auditing purposes and ensure all audit recommendations and security standards are implemented.

    Accenture Philippines

    System Analyst | Team Lead 2006 - 2010
    Technologies: Oracle Siebel

    Accenture is a multinational professional services company that specialises in information technology (IT) services and consulting.

    Responsibilities

    • Lead the application maintenance and support for 2 Siebel CRM Implementations used in 11 European countries.
    • Perform daily system health checks to analyse and fix system-generated events and user-reported incidents.
    • Resolve incident on CRM, including database issues & inconsistencies and interface issues between SAP and Siebel CRM.
    • Review the problem management register and identify the root cause to plan the most effective resolution actions.
    • Collaborate with operation teams and users to create new functionality or modification/improvement on existing ones.
    • Oversee the offshore team’s daily operations and analyse the daily functionality of the CRM system and middleware applications.

    Lorenzo Bercasio

    Specialist Adoption Architect

    +6590272911 | contact@enzobercasio.com

    Certifications

    Red Hat Certified Specialist in Containers

    Red Hat - 4/26/2023

    Microsoft Certified: Azure Fundamentals

    Microsoft - 12/19/2021

    AWS Certified Cloud Practitioner

    AWS - 6/17/2022

    Trainings

    Artificial Intelligence Essentials

    IBM - Coursera - 3/18/2025

    Creating and Configuring Production ROSA Clusters (CS220) - Ver. 4.12

    Red Hat - 2/19/2025

    InstructLab: Democratizing AI Models at Scale

    IBM - 2/18/2025

    Integrating ROSA Applications with AWS Services (CS221) - Ver. 4.14

    Red Hat - 7/11/2024

    Introduction to Red Hat OpenShift AI (AI262) - Ver. 2.13

    Red Hat - 7/21/2025

    DevOps Engineering and Automation

    National University of Singapore - Institute of Systems Science - 7/21/2022

    UX Design Bootcamp

    Vertical Institute - 7/24/2021

    Project Management Best Practices

    iKompass - 4/25/2021

    Tackling the Challenges of Big Data

    Massachusetts Institute of Technology - 11/17/2015

    Business Analytics

    EduPristine - 2/1/2015